This means that your self-test did not work. You may have performed the test procedure incorrectly or not given enough blood for the test to work properly.  

Get a new kit to learn your status

To know your status, you should repeat the HIV self-test with a new test kit. You can order up to three free self-test kits through this app. With your next kit, follow the instructions carefully and be sure to collect the right amount of blood. Peer navigators are available through our I’m Ready, Talk app to walk you through taking the test if you need help or don’t want to do it alone. A control dot must appear to show that the test is valid.  

There are other ways you can get tested  

If HIV self-testing isn’t working for you, you can also visit a clinic or see your doctor to have your HIV testing done through point-of-care or laboratory testing. To speak to someone about self-testing, you can call the information lines in the HIV self-test kit package insert or visit the Care pathways pages on this website or to find information about where you can get tested. You can also access our I’m Ready, Talk app for help with finding testing services.