These Terms of Use were updated on February 10, 2021.

This platform, including the I’m Ready to Know website at, and the I’m Ready, Test and I’m Ready, Talk mobile apps (note that I’m Ready, Talk is also available through a desktop or mobile browser), is offered and available to users who are 18 years of age or older. Minors under the age of 18 may not use the website. By using this platform, you represent and warranty that you are 18 years of age or older. If you are not 18 years of age or older, you must not access or use the I’m Ready platform.

There are restrictions on the information about healthcare services that can be provided through the Site and Platform Services, including, the I’m Ready, Test app and the I’m Ready, Talk secure telehealth service.


Welcome to I’m Ready. We offer a platform where you can access, learn about, seek out and share information about HIV self-testing and HIV in Canada.


These terms of service (“Terms of Service”) set forth the agreement (“Agreement”) between you and, the I’m Ready, Test mobile app and the I’m Ready, Talk secure telehealth service (“I’m Ready,” “we” or “us”). It governs your access to and use of the information, products and services we offer through our website and applications. Please make sure to read it, because by using this website and our platform and program services you consent to and agree to abide by these Terms of Service and our Privacy and Cookie Policy.

If you do not wish to agree to these Terms of Service or the Privacy and Cookie Policy, you must not access or use this website or any of our platform or programs.

Reach Nexus- I’m Ready (“us”, “we”, or “our”) operates the website (the “Site”), the I’m Ready, Test mobile app and the I’m Ready, Talk secure telehealth service (collectively, the “I’m Ready Properties”). 

Reach Nexus is committed to protecting and respecting your privacy. Our privacy and cookie information, located below, informs you of our policies regarding the collection, use, and any disclosure of personal data collected from this website and our applications, and the choices you have associated with that data when you use our the I’m Ready Properties. We use your data to improve the I’m Ready Properties. By using the I’m Ready Properties you agree to the collection and use of information and personal information in accordance with this policy.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including on all the I’m Ready Properties, please visit the “privacy” section of the Ready to Know website at


These Terms of Use (“Terms”) govern the access and/or use, by individuals who visit and/or use (“you”, “your”, “User”) our website, applications, content, products and services (collectively referred to as our “Platform”), owned and operated by [Reach Nexus] (“I’m Ready”, “we”, “us”, “our”). These Terms also govern participation in any of our Programs (“Program(s)”).

For clarity, these Terms set out circumstances in which you may use our Website, Platform and/or Services, and where you are doing so (as permitted), references to “you” and “your” in these Terms include any name listed in your account for whom you have registered to seek Products or Services as defined below.

By accessing and using our website, mobile applications (the “I’m Ready Properties”) and/or Platform, or participating in any of our Programs, you acknowledge and agree to be bound by these Terms, which establish a contractual relationship between you and us. If you do not agree to these Terms at any point, you must immediately cease accessing the Platform and participating in any Programs.

We reserve the right, in our sole discretion, to revise, modify, alter or otherwise update these Terms at any time and, by using the I’m Ready Platform or participating in any Programs, after the amendment of the Terms, you are agreeing to be bound by such modifications, alterations or updates. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you and your continued use of the website following the posting of revised Terms of Service means that you accept and agree to the changes. The date on which these Terms were last amended will appear at the top of the page.

On notice to you, may immediately terminate these Terms and/or any Programs, and/or access to the Platform or participation in any Services or Programs, or generally cease offering or deny access to the Platform or any portion thereof and/or any Programs, at any time, for any reason.


We reserve the right to withdraw or amend the I’m Ready Properties, our platform and any programs or service or material we provide on the I’m Ready Properties at our sole discretion without notice. We will not be liable if for any reason all or any part of any of the I’m Ready Properties are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website or the entire website.

You are responsible for:

  • Making all arrangements necessary for you to have access to the I’m Ready Properties
  • Ensuring that all persons who access the website through your internet connection are aware of these Terms of Service and comply with them


You may use the I’m Ready Properties only for lawful purposes and in accordance with these Terms of Service. While using the I’m Ready Properties and/or Platform and Services you may not, and represent and warrant that you will not:

1. Remove or alter any copyright, trademark, brand elements or other proprietary notices.
2. Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Site and/or Platform except as and unless expressly permitted by us.
3. Decompile, reverse engineer or disassemble the Site and/or Platform except as may be permitted by applicable law.
4. Mirror or frame any portion of the Site and/or Platform.
5. Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Site and/or Platform, or unduly burdening or hindering the operation and/or functionality of any aspect of the Site and/or Platform.
6. Attempt to gain unauthorized access to or impair any aspect of the Site and/or Platform, or its related systems or networks.
7. Misrepresent your affiliation with any person or entity.
8. Use the Site and/or Platform in a manner that violates any laws, including applicable federal, provincial, local or international law or regulation.
9. Use the Site and/or Platform for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
10. Send, knowingly receive, upload, download, process, use or re-use any material which does not comply with our Terms of Service.
11. Transmit, or procure the sending or, any advertising or promotional material, including any ‘junk mail,’ ‘chain letter’, or ‘spam’ or any other similar solicitation.
12. Impersonate or attempt to impersonate a Peer Navigator.
13. Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, platform, services, or which, as determined by us, may harm us or users of the website or our services, or expose us or them to liability.
14. Involve us in commercial activities or sales and give the impression that they emanate from or are endorsed by us, if this is not the case.

In addition, you agree to refrain from abusive language or inappropriate conduct when communicating with anyone through the Platform, including Peer Navigator Service Providers.


In order to use the Platform, Services and the I’m Ready Properties, including obtaining general informational Services from Peer Navigators, you may voluntarily register for and maintain an active personal account (“User Account”) through our Application (App). You must be at least 18 years of age to create a User Account. You may request Informational Services for yourself only.

You are responsible for all activity that occurs under your User Account, and you agree to maintain the security and secrecy of your User Account username and password at all times.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including the I’m Ready to Know website, the I’m Ready, Test app and the I’m Ready Talk app, please visit the “privacy” section of the I’m Ready website at


Neither or any of the I’m Ready Properties are a licensed healthcare service provider and do not provide access to licensed physicians or regulated health care professionals, such as nurses or others who are registered to provide healthcare in a Province or Territory of Canada.

We offer an online communication platform through the I’m Ready Properties to connect you with telehealth-style services via the Site and Platform through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between you and the project’s Peer Navigators. Peer Navigators may provide general information and advice related to HIV/AIDS knowledge, services, symptoms and conditions and how they are treated in Canada (“Informational Services”).

If you want to contact a physician and do not have a family physician, please consult the website of the medical regulator (in most Provinces, that is the “College of Physicians and Surgeons” of the Province), in the Province or Territory of Canada in which you reside.

Peer navigators

To the extent permitted by the law in the Province or Territory in which you reside, our Non-Physician Service Providers, called “Peer Navigators,” may be located in your Province or Territory or another Province or Territory of Canada.

The choice to connect to and use the services of a Peer Navigator is yours and yours alone. You will be provided with available Peer Navigators based solely on the information you submit to the Site. You are ultimately responsible for choosing your particular Peer Navigator and for the information and communications you provide them.


Telehealth-like services refers to the delivery of general health care informational services using interactive text, audio and video technology, where the patient and the Peer Navigator are not in the same physical location. During your communications with a Peer Navigator, you may be asked about or can volunteer certain Personal Information including Personal Health Information (collectively referred to together as “Confidential Information”). When discussing information about Healthcare Services, information typically refers to Personal Health Information (“PHI”), and when discussing Informational Services, Information typically refers to information that is not specifically about you or your health, such as information in questions you would be comfortable asking of an expert during the call-in portion of a radio broadcast on health-related matters. Your Confidential Information may not be required for general Informational services, and we advise you to not submit Confidential Information in the course of accessing Informational Services if you are uncomfortable doing so.

Your interactions with the Peer Navigators and telehealth-like services via the I’m Ready Properties and the Platform are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. You acknowledge that your reliance on any information or advice delivered by the Peer Navigators via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.

The content of the I’m Ready Properties, the Site, Platform and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice or diagnosis of any kind by us. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by us and our Peer Navigators, or in connection with any communications supported by us, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by provincial or federal law. While we facilitate your selection of, and communications with Service Providers, we do not provide licensed medical services, and do not create a doctor-patient relationship.

Peer navigator services, limitations

Peer Navigator Services will only be made available to you if you are a temporary or permanent resident of a Canadian Province or Territory, whether or not physically in the Province or Territory at the time that you request the Services (“Residency Requirements”). The relationship between you and a Peer Navigator is not a physician-patient relationship. You agree that the Platform is made available solely for your personal and non-commercial use.

There are restrictions on the information about healthcare services that can be provided through the Site and Platform Services. Our services are not for medical/health emergencies. YOU MUST NOT USE THIS SITE AND/OR PLATFORM FOR EMERGENCY MEDICAL NEEDS. IF YOU BELIEVE THAT YOU ARE DEALING WITH A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR ATTEND YOUR NEAREST EMERGENCY ROOM.

In addition to the limitations set out above, Peer Navigators are not permitted to recommend or prescribe any kind of medication including narcotics, controlled substances or other types of controlled medications, non-therapeutic drugs and other drugs which may be harmful because of their potential for abuse.

Our advisory and information services are not a replacement for Primary Care. Please note that interaction with a Peer Navigator is not intended to take the place of appointments with your regular primary care provider. If you do not have an established relationship with a primary care provider, you are encouraged to develop one. You should seek emergency help or follow-up care when needed. We do not provide your family physician with a report about the Services that you receive through our Site, Platform or other Services. So that your family physician can take into consideration our Services, including any advice you receive, it is recommended that you tell your physician about the Services you receive here, including the reasons that caused you to request them.

Risks of telehealth-style services

By using the Services, you acknowledge the potential risks associated with telehealth-style services. These include but are not limited to the following: information communicated may not be sufficient to allow for appropriate advice from the Peer Navigator; delays in assignment to a Peer Navigator or communications between you and same could occur due to failures of electronic equipment; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including the Ready to Know website, the I’m Ready, Talk app and the I’m Ready Test app, please visit the “privacy” section of the I’m Ready website at



The I’m Ready Properties are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Peer Navigator or when otherwise needed. You should continue to consult with your primary health care provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or medication.


In order to access the Site and the Services, including the I’m Ready Properties, you represent and warrant that you are 18 years old or older. The Site, Platform and Services are only for users over the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. 

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site or other I’m Ready Properties, deep-link to any feature or content on the Site, bypass measures we may use to prevent or restrict access to the Site and protect confidentiality. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or our Services or any activity being conducted on this Site or our Platform and Services.


When you use the Site, Platform or other services, including the I’m Ready Properties, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

By providing your contact information (e.g.,: an email and/or mobile number), you are agreeing to be contacted by or on behalf of [] at the contact information you have provided, including calls and text messages, to receive informational, Product or Service related (e.g., scheduling appointments, reminders, etc.) and marketing communications relating to the Site and Services. Message and data rates may apply. Keep in mind that if you stop receiving communications from us you may not receive important and helpful information and reminders about our services from us.

There are common risks to electronic communication. Information that travels electronically is not secure in the same way that phone calls or letter mail would be. If someone sees these emails or communications, they may know that you are a user of the Site and may know that you are seeking our Services. There is always a chance with unencrypted email or messages, that it could be intercepted or manipulated. If you do not agree to the general risks of electronic communications, you should not continue further.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including the website, the I’m Ready, Talk app and the I’m Ready Test app, please visit the “privacy” section of the I’m Ready website at


All content within the website and the I’m Ready Properties and any material made available for download are the property of I’m Ready or its licensors or suppliers, as applicable. The I’m Ready Properties are protected by Canadian and international copyright and trademark laws.

All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors, suppliers, publishers, rights holders, or other content providers. Neither the Site and Services, nor any part of the Site and Services or I’m Ready Properties, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of [] without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. You may not misuse the Site, Platform, and/or Services. You may use the Site, Platform and Services only as permitted by law. The content of the Site and all I’m Ready Properties, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by us. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, content or other proprietary information (including; images, text, page layout, or form) of [] without our express written consent.


Although we attempt to ensure the integrity and accurateness of the Site, the I’m Ready Properties, the Platform, Services and Product descriptions, we make no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site, the I’m Ready Properties, the Platform, Product descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. If a Product described on our Site is not as described when you receive it, or the packaging on the Site does not match the product to receive, your sole remedy is to return it to us in unused and undamaged condition. Information contained on the Site may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or content posted to the Site from any third party.

I’m Ready reserves complete and sole discretion with respect to the operation of the Site, Platform and Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site, Platform and/or with respect to Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site, Platform and/or Services in accordance with our internal record retention and/or destruction policies.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including the website, the I’m Ready, Talk app and the I’m Ready, Test app, please visit the “privacy” section of the I’m Ready website at


I’m Ready makes no representations whatsoever about any other website that you may access through this Site and/or our Platform, Applications, etc. When you access a third-party site, please understand that it is independent from us, and that we have no control over the content and/or confidentiality and privacy on that website. In addition, a link we may provide to a third-party website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, malware, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.


You may link to our I’m Ready Properties, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

The I’m Ready properties include the I’m Ready to Know website may provide certain social media features that enable you to:
– link from your own or certain third-party websites to certain content, on this website;
– send emails or other communications with certain content or links to certain content on this website;
– cause limited portions of content on this website to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features solely as they are provided by us, solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features.

Subject to the foregoing, you must not:
– establish a link from any website or property that is not owned by you;
– cause the website or properties or portions of to be displayed or appear to be displayed by, for example, framing, deep linking or in-line linking on any other site.
– otherwise take any action with respect to the materials on this website that is inconsistent with any other provision of these Terms of Use.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice. We may be disable all or any social media features and any links at any time without notice in our discretion.

Some services on the I’m Ready Platform including the I’m Ready to Know website and the I’m Ready, Test app, use Google Analytics to collect data about how our website and services are used. To learn more about what Google Analytics collects and your privacy and Google Analytics, visit their privacy policy:”


If you submit, upload, communicate or otherwise transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to [] that you have the legal right and authorization to provide all User Information to us for use as set forth herein and required by us.

You agree not to (i) access the Site, I’m Ready Properties, or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (a) a message under a false name, or (b) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (1) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (2) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to us. You may not alter the attribution or origin of electronic mail, messages, or posting; (ix) harvest or collect information about any other individual who uses the Site or the Services; (x) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.

You agree to defend, indemnify and hold harmless [], us, our Peer Navigators, and our third-party contractors from and against all third-party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site.

For detailed information about when, how and where your data is stored across the pathways of the I’m Ready program, including the website, the I’m Ready, Test app and the I’m Ready, Talk app, please visit the “privacy” section of the I’m Ready website at


I’m Ready retains all right, title, and interest in and to the Site, Platform, Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by us (in that case, the license provider retains all right, title, and interest therein). The information available through the Site, Platform, Programs and Services is the property of I’m Ready as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of our trademarks, service marks, and logos are strictly prohibited without our prior written permission. The immediately foregoing sentence also applies to any third-party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right to use any trademarks, service marks or logos displayed on the Site without our written grant thereof or the third-party owner of such trademarks, service marks, and/or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.

[] may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.


We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

I’m Ready respects the intellectual property rights of others and expects its users to do the same. We will respond promptly to notices of alleged infringement that are reported to us as identified below:

Notices of Alleged Infringement for Content Made Available on the Site or other I’m Ready Properties

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice (“Notice”) complying with the following requirements.

  1. Identify the copyrighted works that you claim have been infringed.
  2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
  3. Provide your mailing address, telephone number, and, if available, email address.
  4. Include both of the following statements in the body of the Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

  1. Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to us:

Sean B. Rourke, Director, REACH Nexus 
MAP Centre for Urban Health Solutions, St. Michael’s Hospital
30 Bond Street, Toronto, Ontario, M5B 1W8  


I’m Ready does not warrant that access to or use of the site or the I’m Ready Properties will be uninterrupted or error-free or that defects in the site will be corrected. This site, including any content or information contained within it or any site-related service, is provided “as is,” and “as available” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. We do not warrant the accuracy, completeness or timeliness of the information obtained through the site.

You assume total responsibility and all risk for your use of this site and the I’m Ready Properties, site-related services, and linked websites. We do not warrant that files available for download will be free of viruses, worms, trojan horses or other destructive programming. You are responsible for implementing procedures sufficient to satisfy your needs for data back up and security.

Warranties relating to products or services offered and distributed by us are subject to separate warranty terms and conditions, if any, provided by us or third parties with or in connection with the applicable products or services.


Except as provided by law, and without limitation, you expressly agree that use of the Site, I’m Ready Properties, Platform, Programs and Products/Services is at your sole risk. None of nor any of I’m Ready,our respective directors, employees, agents, contractors or other representatives will be liable for damages, claims, expenses or other costs (including without limitation legal fees) arising out of or in connection with the use of, or inability to use, the Site or any information contained on it, or any linked or hyperlinked website, whether claimed in contract, negligence or any other cause of action. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, exemplary, punitive and consequential damages, personal injury, loss of programs or data, income or profit, loss or damage to property and claims of third parties.

To the extent any aspects of the foregoing limitations of liability are not enforceable, the maximum liability of I’m Ready to you with respect to your use of this site is $100 (one hundred dollars). You hereby agree to waive, to the fullest extent permitted by law, all laws that limit the efficacy of such indemnifications or releases.

No liability for computers or networks used to access your account

I’m Ready is not liable for your information stored or recorded by any computer, tablet, mobile device or any network, whether public or private, that you may use to access our Site, Platform, I’m Ready Properties, Programs and/or Services.

Force majeure

We will not be deemed to be in breach of these terms or liable for any breach of these terms or our privacy policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, disease, pandemic, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire or other disaster.


You agree to defend, indemnify, and hold harmless I’m Ready, our Peer Navigators, third-party contractors, employees, directors, officers and any affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Site, the I’m Ready Properties, Platform, Products or Services or any information posted on the Site; (ii) your breach of the Terms of Use or Privacy Policy; (iii) the content or subject matter of any information you provide to us, our Peer Navigators, or any contractors acting as our agent; and/or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Site, Platform, Products or Services or any information on the Site, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

Through the Site, I’m Ready Properties, Platform, Programs and Services, you may use certain services that are not provided by us and that we identify to you for your convenience, e.g., product delivery services. To the extent that a service is not provided by us, you will be given notice prior to using that service, and if you elect to proceed, you acknowledge and agree that you will be contracting with the service provider and not us.

The information in this Site and on the I’m Ready Properties is not intended to be a substitute for advice given by a physician or other qualified licensed health care professional or specialist. Always seek the advice of a physician or other qualified licensed health care professional with any health questions you may have. If you would like more information or further guidance, you are encouraged to speak to a licensed physician or health care professional.


Entire Agreement. These Terms constitute the entire agreement and understanding of the Terms of Use for our Site, Platform and Programs with you with respect to their subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding the subject matter.

Governing Law. These Terms are governed by the laws of Ontario and the laws of Canada applicable therein, excluding any conflict of laws which would lead to the application of any other laws. By accessing our Site, Platform and/or Services, you agree that any disputes or matters arising from, connected with, or related to these Terms shall be brought to the applicable provincial and/or federal courts located in the City of Toronto, Ontario.

Non-assignment. These Terms are not assignable, transferable, or to be sublicensed by you. We may assign, transfer, or delegate any of its rights and obligations hereunder without your consent. The Terms of Use will be binding upon and enure to the benefit of the heirs, successors, and permitted assignees of the parties.

Availability of Services. [] operates subject to provincial and federal regulations in Canada. Services are not available to users located outside of Canada. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.

Termination. [I’m Ready, including our Peer Navigators] reserve the right to terminate any User’s access or use of our Site, I’m Ready Properties, Platform and/or Services at any time, for any reason. If your Account is terminated, we will have no further obligation to provide access to the Site, Platform or Services. You may deactivate your User Account at any time, for any reason by following the Application instructions provided.

Severability: If any provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.


If you have questions about our Site, I’m Ready Properties, Platform, Services or their use, you can contact us by sending an email to

Institution:  REACH Nexus, MAP Centre for Urban Health Solutions, St. Michael’s Hospital. This initiative was funded by the Canadian Institutes of Health Research and CANFAR Strategic Initiatives Fund.

Publication Information: Copyrighted by Unity Health Toronto 2021. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the proper written permission of the copyright owner.